Cancellation Policy

We understand that circumstances can change, especially in senior living environments. Our cancellation policy is designed to be fair to both our clients and our performers.

Standard Cancellation Tiers

  • More than 14 DaysFull Refund: If you cancel your event more than 14 days prior to the scheduled date, your 50% deposit will be fully refunded.
  • Within 14 DaysNon-Refundable: If you cancel within 14 days of the scheduled event, the 50% deposit is non-refundable to cover preparation costs and lost booking opportunities.
  • Rescheduling (7+ Days)Free Rescheduling: You may reschedule your event without penalty if you provide at least 7 days' notice. The new date must be within 6 months of the original booking.

Inclement Weather

For outdoor events (such as The Garden Party), we will work with you to move the event indoors if space permits. If the event cannot be moved indoors due to severe weather, you may reschedule the event without penalty regardless of the notice period.

Health & Safety Outbreaks

We recognize that senior living communities occasionally face sudden health outbreaks (e.g., flu, COVID-19) resulting in facility lockdowns. In these verified instances, we will waive the 14-day rule and allow for a free reschedule of the event.